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Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz, José Álvarez-García, Carlos PDF

By Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot

ISBN-10: 3319172506

ISBN-13: 9783319172507

ISBN-10: 3319172514

ISBN-13: 9783319172514

This publication examines the ways that caliber administration tools, instruments, and practices aid enhance an organization’s functionality and attain sustainable aggressive merits. This quantity comprises caliber innovations and instruments reminiscent of the EFQM version, SERVPERF version, E-S-Qual scale and the ISO 9001 certification and supply a large choice of empirical stories in numerous monetary sectors.

In the present financial atmosphere, characterised through financial turmoil and fierce pageant, caliber administration has develop into a key approach for businesses to beat today’s demanding situations. corporations advantages from enforcing caliber administration platforms by means of following ways. First, they enforce caliber practices geared toward making sure patron pride by means of contemplating client expectancies and developing options hence. moment, companies increase tactics via constructing effective and potent method administration structures that enhance productiveness, reduce expenditures, lessen pointless expenditures, put off all non-value extra actions, and eventually maximize excellence and buyer pride. caliber administration thereby presents instruments, innovations, and strategies for non-stop technique development in either the pro and educational worlds, which, whilst applied by way of agencies in occasions of quandary, permit better management of actions undertaken via managers.

Containing contributions from a number of teachers and students, this new e-book presents leading edge examine, tools and strategies delivering a reference guide for teachers, students, practitioners and policy-makers.

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Extra resources for Achieving Competitive Advantage through Quality Management

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2003). Exploitation, exploration and process management: The productivity dilemma revisited. Academy of Management Review, 28, 238–256. Bossink, B. A. G. (2002). The strategic function of quality in the management of innovation. Total Quality Management, 13(2), 195–205. Bou-Lusar, J. , Escrig-Tena, A. , & Beltran-Martin, I. (2009). An empirical assessment of the EFQM excellence model evaluation as a TQM framework relative to the MBNQA model. Journal of Operations Management, 27, 1–22. Bowen, D.

This is based on an approach focused on the self-assessment process developed by the managers of the Destinations Management Organisations and other organisations, which, with more or less protagonism, monitor the integrated quality management in the tourism destinations. The chapter analyses the different phases and steps that must be the basis for the implementation of an integrated quality management process in the tourism destinations and proposes concrete ways of applying the methodology on the ground, in order to achieve the optimization of the satisfaction of the participants in the process of provision and consumption of tourist services, the valorisation of the tourism experience and the improvement of the competitive positioning of the tourism destinations.

Prajogo, D. , & Sohal, A. S. (2004a). The multidimensionality of TQM practices in determining quality and innovation performance – An empirical examination. Technovation, 24, 443–453. 2 TQM and Innovation: Controversial Issues… 31 Prajogo, D. , & Sohal, A. S. (2004b). Transitioning from total quality management to total innovation management: An Australian case. International Journal of Quality & Reliability Management, 21(8), 861–875. Randolph, W. A. (1995). Navigating the journey to empowerment.

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Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz, José Álvarez-García, Carlos Rueda-Armengot

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